We are committed to protecting your privacy and handling your information with care, transparency, and respect.
Ark Care Partners respects your privacy and is committed to protecting your personal information in accordance with Australian privacy laws. This policy explains how we collect, use, and safeguard your information.
We may collect personal and sensitive information necessary to deliver our services, including your name, contact details, date of birth, health information, care needs, and support preferences.
Information is collected directly from you, your representative, healthcare professionals, or through referrals and service enquiries. We only collect what is necessary to provide safe and effective care.
Your information is used to deliver personalised care, manage your services, communicate with you and your support network, and meet legal and regulatory requirements.
We may share your information with healthcare providers, support coordinators, plan managers, and regulatory bodies where required. We do not sell your personal information to third parties.
We take reasonable steps to protect your information through secure systems, restricted access, and staff confidentiality practices.
You have the right to access your personal information and request corrections if it is inaccurate or outdated.
If you have concerns about your privacy, you can contact us directly. If unresolved, you may escalate your complaint to the appropriate regulatory authority.
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We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Ark Care Partners
Phone: +03 9799 4676
Email: hello@arkcarepartners.com.au
Address: 67 Futures Road, Cranbourne West, VIC 3977